Performance Based Training- How to encompass JI

Presenter:  Rebecca Bettencourt


Session Abstract:

This session will provide you an overview of how E. & J. Gallo Winery has developed performance based training programs.  Additionally,  in the development of the task analysis, has been able to capture all JI criteria, cutting development time of the JI’s.

We will share our systematic process methodology, in how we have taken job analysis and task analysis results to create performance based training, and how we have combined traditional training methodologies with JI to create results driven training and assessments of team members.

Learning Objectives

In this session you will learn:

  • How to use a task analysis to create the foundations of your JI’s
  • How JI has been used in conjunction to traditional training methodologies, and the decision matrix used to determine training modalities
  • How to develop performance assessments that incorporate JI job breakdowns


About the Presenters:

In 2016, Rebecca Bettencourt was named as one of the top 25 Emerging Training Leaders by Training Magazine. For the past 6 years, she has been working for E. & J. Gallo Winery, where she has a responsibility for both developing and  improving training programs within the Operations and Supply Chain organization within E. & J. Gallo Winery.

Her role encompasses both working with the current workforce, but also in finding the future workforce through the local education talent pipeline. She has been instrumental in developing these pipelines and in the creation of pre internship, internship programs and mentorship programs for different career technical pathways. Through her work with education, Rebecca sits on several advisory committees, at the local and county education level, but also at the State level with the California Department of Education, helping to advise on the development of Career Technical Education and College and Career Readiness.

She has also been tasked with the creation and development of apprentice programs that will provide team members who can meet the needs of the organization, but also meet all the requirements for both the State of California requirements and the Department of Labor.

In her role Rebecca works closely with both the engineering departments, operations departments, winemaking, winegrowing, HR and lean six team, in developing training programs that will bring improvements to employees performance. Much of her work focuses on how to improve the performance of team members, and determining if there really is a need for training or if there are other items affecting the performance of the team.

Prior to joining Gallo Rebecca has worked in both Corporate Training roles and Operational Management roles. In Rebecca’s prior role she worked with a nonprofit organization as Training and Quality Manager for a contract with the State of California. In previous role’s Rebecca has worked for both Gate Gourmet and Hilton Hotels.

Rebecca has a background in training and curriculum design, having helped design numerous training programs for both soft and technical skills within Hilton Hotel’s and Gate Gourmet. Rebecca played a key role with both Hilton’s redesign of corporate orientation and on the job skills training programs. In her role with Gate Gourmet, Rebecca introduced a manager and a supervisor development course and chef academy to the UK operations team.

Prior to working within Corporate Training roles, Rebecca worked operationally managing hotel restaurants, bars, conferences and events for both Hilton and Fairmont Hotels.

Rebecca has a BA (Hons) in International Hospitality Management and a Post Graduate Certificate in Post Compulsory Education and Training both from the University of Wales. She is also a certified ACT WorkKeys Job Profiler, DACUM facilitator, holds her Silver Kirkpatrick Certification and has many other industry certifications.