Saving Lives with Job Instruction

Presenters:  Adam Johnson, Kristina Martin & Karen Robinson


Session Abstract:

Baptist Health Care, the only community-owned, not-for-profit integrated health care system of northwest Florida, began the journey towards becoming a Lean organization in 2012. We consist of three hospitals, 200+ employed providers, a primary care network, several specialty locations and 6500+ employees.

Five years ago, we committed to practicing continuous process improvement and building a Lean culture through our A3-Based Process Improvement Fundamentals (PIF) program, Daily Management system, and now Training Within Industry Job Instructions.

Baptist Health Care used traditional approaches for several years to combat hospital infections, and found our largest step improvement with the introduction of Training Within Industry. In combination with other improvements, we come ever closer to eliminating hospital-acquired infections.

Learning Objectives

In this session you will learn:

  • How JI became part of the Lean process improvement strategy at Baptist Health Care
  • How the combination of JI and Daily Management helped fight infections in the Surgical Intensive Care Unit pilot project
  • How JI is being spread beyond the initial pilot across the organization

About the Presenters:

Adam Johnson received his Bachelor of Science in Mechanical Engineering from Auburn University and his MBA from the University of Miami. Adam spent 3 years working at a Naval Aviation Depot as a consultant, gaining rich exposure to Lean principles applied. Pursuant that, Adam joined Baptist Health Care, where he has spent the last 10 years as Director of Process Redesign and Analytics applying those same concepts in both the hospital and physician practice settings.

Kristina Martin received her Bachelor and Master of Science in Mechanical Engineering from the University of Oklahoma. Kristina worked as a civilian engineer for the U.S. Air Force for over 4 years with the Air Force Nuclear Weapons Center, Kirtland Air Force Base and the Commodities Maintenance Group, Tinker Air Force Base. While supporting the overhaul and maintenance of engine components at Tinker, she developed a passion for Lean methodologies and helping teams successfully manage change. Kristina joined Baptist Health Care in 2015 as a Process Engineer where she leads the TWI JI program, facilitates process improvement projects and teaches fundamental process improvement skills.

Karen Robinson, BSN is the Director of Critical Care Services for Baptist Hospital.  She has worked for Baptist for 12 years, serving in the roles of Registered Nurse in the Cardiovascular Intensive Care Unit, House Supervisor, Manager of Women’s Services, and Manager of Critical Care Services.  While participating in the hospital’s initial class, Karen became intrigued by the Training Within Industry Process and its application in the healthcare setting.  She was eager to adopt the process in the Surgical Intensive Care setting; where central line associated infection rates were high. Karen is a graduate of Auburn University and of the University of South Alabama, where she earned a BSN.  She is enrolled in Columbia Southern University in the MBA-Healthcare Management program.